Returns Policy

At Himalayan Trooper, we take pride in our handmade products, each one crafted with care and precision. We understand that while we strive for perfection, slight variations can occur due to the unique nature of handcrafted items.

7-Day No Questions Asked Return Policy

We want you to be completely satisfied with your purchase. If, for any reason, you are not, you can return your item within 7 days of receiving it. We offer a no questions asked return policy, ensuring your peace of mind.

Our Commitment to You

  • Handmade with Love: Every item is a labor of love, and we embrace the beauty of imperfections that make each piece unique.
  • 7-Day Window: You have 7 days from the date of delivery to return your item.
  • Easy Returns: We aim to make the return process hassle-free, so you can shop with confidence.

Please note that we can only accept returns for items in their original condition with all tags and packaging. For details on initiating a return or to ask any questions, please contact our customer support team at support@himalayantrooper.com

Exchange Policy

At Himalayan Trooper, we value your satisfaction with our handmade products. We understand that sometimes, your preferences may change. Here’s our exchange policy to make your experience smooth and convenient.

Exchange Eligibility

To be eligible for an exchange, please ensure that:

  • The item is in its original condition, with all tags and packaging intact.

Initiating an Exchange

If you’d like to exchange your purchase, please get in touch with us within 7 days of receiving the item. You can reach our customer support team at support@himalayantrooper.com

Our Commitment to You

  • Original Condition: We require the item to be in the same condition as when you received it, ensuring quality and fairness.
  • 7-Day Window: Please contact us within 7 days of receiving your purchase to initiate the exchange process.
  • Easy Exchange: We aim to make the exchange process as seamless as possible, providing you with the product that suits your preferences.

Himalayan Trooper is committed to providing you with a smooth and convenient exchange experience. Thank you for choosing us, and please feel free to reach out if you have any questions or need further assistance.

Refund Policy

Please note, Himalayan Trooper initiates the refund after the returned item has reached us and the quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to our warehouse. In case of any refund discrepancies, Himalayan Trooper may at its sole discretion, request you to share with us a screenshot of your bank statement.
After the refund has been initiated by Himalayan Trooper as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
In addition, we also provide the hassle-free option of refund through our coupon, which can be used during future purchases.